Senior Customer Success Manager at Crunchbase
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

0.0

Posted On

11 Jul, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

ABOUT CRUNCHBASE

Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.
We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.
Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.
Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

JOB SUMMARY:

As a Senior Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients’ success and satisfaction with our products and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You’ll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with high-touch clients. In this evolving role, you’ll leverage AI tools and data insights to enhance customer experiences, predict customer needs, and drive scalable success strategies.

How To Apply:

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Responsibilities
  • Lead customer onboarding and implementation using AI tools to deliver a smooth, personalized start and proactively address challenges.
  • Drive adoption and engagement by crafting data-driven strategies that increase product usage and improve the customer experience.
  • Manage a portfolio of high-touch accounts, ensuring renewals, identifying upsell opportunities, and using predictive analytics to spot risks.
  • Partner with product and engineering to share insights from customer feedback and help shape the roadmap based on real user needs.
  • Streamline and scale success operations through automation and systematized processes that support rapid growth.
  • Monitor key metrics and optimize performance with AI-enhanced dashboards and customer health analytics to guide strategic decisions.
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