Senior Customer Success Manager – DACH (Enterprise) at Deskbird

Berlin, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Strategic Account Management, B2B SaaS, Net Revenue Retention, Gross Retention, Upselling, Cross-selling, C-level Stakeholder Management, Account Strategy, Enterprise Rollouts, Commercial Negotiation, Data Analysis, German Language, English Language

Industry

Software Development

Description

Your mission deskbird is changing how the world's leading companies run hybrid work - and we're doing it fast. Backed by a $23M Series B and trusted by global enterprise brands, we're scaling from a best-in-class workplace scheduling product into the strategic workplace management platform, now powered by our new AI workplace intelligence layer. This role sits at the center of that ambition. As Senior Customer Success Manager for our Enterprise DACH segment, you'll own deskbird's most strategic relationships - a book of around 50 top-tier accounts with ACVs from €10k to €250k. These are the customers who define our trajectory, our references, and our category. You won't work a ticket queue. You'll own outcomes, revenue, and trust at the highest level and you'll be a driving force in turning deskbird into the platform that runs hybrid work for the enterprise. If you want a comfortable book and a predictable quarter, this isn't the role. If you want to operate like an owner, carry real commercial weight, and help build the next category-defining workplace platform - keep reading. In this role you will Own the full lifecycle of deskbird's most strategic upper-mid-market and enterprise accounts - from onboarding and adoption through renewals, expansion, upsell, and cross-sell. Carry a book of ~50 top-tier accounts and personal commercial targets across net revenue retention, gross retention, and expansion. Become a trusted advisor to senior stakeholders - including C-level, IT, and workplace/people leaders - and move every account from single-threaded to deeply multi-threaded. Build account strategies that turn customers into genuine product champions and long-term strategic partners, not just renewing logos. Lead complex, multi-stakeholder enterprise rollouts across distributed organizations, navigating procurement, IT, security, and (where relevant) works councils with confidence. Drive adoption of our AI-powered workplace intelligence product as deskbird moves from scheduling tool to strategic platform - you'll be at the front line of that expansion story. Negotiate renewals and commercial expansions directly, defending price and value with sophistication. Monitor account health proactively, identify risk early, and run decisive strategies that protect and grow retention. Be the voice of your customers internally - shaping product, pricing, and go-to-market with frontline signal from the accounts that matter most. What you need to be successful 5+ years in Customer Success, Strategic Account Management, or a comparable role in B2B SaaS, with a clear track record on enterprise and strategic accounts. Demonstrable commercial results - you've personally owned and hit NRR/expansion targets and closed six-figure renewals and upsells. Comfort operating at the C-level and across complex, multi-stakeholder enterprise organizations. A genuine commercial operator's mindset: you think in revenue, retention, and whitespace — not just satisfaction scores. Strong analytical instincts - you read account health, usage data, and risk signals, and you act on them early. Calm, structured, and credible under pressure, with the gravitas to lead high-stakes conversations and the hunger to win. Native-level German and fluent English. Bonus: experience selling into people, workplace, facilities, or HR-tech functions. What’s in it for you? Attractive OTE:Competitive base, meaningful variable tied directly to the growth you drive, and stock options - real ownership in the outcome we're building together. Unlimited annual leave: Plenty of time off to recharge. Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit). Team "Bursts": Opportunities to collaborate with your team in person. Home office support: Financial contribution to set up a comfortable, productive home office. Learning & development: Annual budget for coaching, certifications, and conferences. About us At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a team of diverse talent from 22 nationalities, with vibrant hubs in Berlin, Munich, Barcelona, Paris, Pfäffikon, Bucharest, Belgrade, Sofia, and Skopje. If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together. We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Responsibilities

Manage the full lifecycle of strategic enterprise accounts in the DACH region, focusing on onboarding, adoption, and revenue growth. Act as a trusted advisor to C-level stakeholders to drive retention and expand the use of AI-powered workplace intelligence tools.