About DrFirst:
For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you’ll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!
Position Overview:
This individual is responsible for overseeing complex customer programs and delivering exceptional service to Pharma customers. This executive role combines high-level relationship management with hands-on operational oversight, requiring someone who can balance big-picture strategy with meticulous attention to detail with pharma clients. This role best suits a “trusted advisor” personality who appreciates both the relationship-building and operational rigor required in regulated healthcare industries.

REQUIRED EXPERIENCE

• 8-12 years of progressive customer service or client management experience
• Experience in regulated industries (pharmaceutical, healthcare) strongly preferred
• Proven experience working with executive-level clients on long-range planning and innovation strategy.
• Skilled in introducing innovative commercial offerings to a broad and diverse market landscape

TECHNICAL SKILLS

• Proficiency with project management tools (Jira, SharePoint, etc.)
• Experience with CRM and customer success platforms
• Advanced presentation skills (PowerPoint, data visualization tools)
• Working knowledge of analytics and reporting platforms

EDUCATION

• Bachelor’s degree required; MBA or advanced degree preferred

Physical Requirements:

• 90% desk and phone work
• 10% travel across DrFirst and customer locations in the US

LI-GF1 #LI-Remote

Benefits:

• Competitive compensation, with a base salary of $130,000 - $150,000 (Exact compensation may vary based on skills and experience)
• Eligible for Company Performance-based Bonus Program, based on individual and company performance
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.
Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message’s authenticity. Your security is important to us!
Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/

Please refer the Job description for details