Senior Customer Success Manager at Eftsure

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, B2B Software, Technical Aptitude, HubSpot, Jira, Confluence, Onboarding Processes, Communication, Analytical Skills, Stakeholder Management, Customer-First Mindset, Fintech, RegTech, API Integrations

Industry

Information Technology & Services

Description

Help us protect businesses from payment fraud. Eftsure is one of Australia’s fastest-growing SaaS companies, and we’re on a mission to become the global security standard for B2B payments. Our platform protects organisations against payment fraud by providing real-time vendor verification and payment protection - ensuring businesses never pay the wrong people. With our U.S. operations now expanding, we’re looking for a Senior Customer Success Manager to join our team in Dallas and play a key role in driving customer retention, growth, and satisfaction across our U.S. customer base. The role Reporting to the Director of Customer Onboarding, you’ll own relationships with key clients - ensuring smooth onboarding, strong adoption, and long-term success. You’ll work closely with Sales, Product, and Technical Support to drive renewals, expand existing accounts, and deliver measurable value at every stage of the customer journey. This is a hands-on role where you’ll shape processes, mentor future team members, and help establish Eftsure’s customer success function in the U.S. What you’ll do Lead customer onboarding and training sessions to ensure rapid time-to-value Drive customer engagement, adoption, and satisfaction across your portfolio Conduct regular business reviews and identify opportunities for expansion Partner with Sales on renewals, upsells, and commercial discussions Collaborate with Product and Support to resolve issues and advocate for customer needs Use data and insights to track health, reduce churn, and improve outcomes Contribute to the creation of scalable playbooks, processes, and documentation About you 4–6+ years of experience in Customer Success or Account Management within SaaS or B2B software Proven track record driving renewals, expansions, and customer satisfaction Strong technical aptitude and confidence with tools like HubSpot, Jira, and Confluence Experience managing onboarding processes and operational documentation Excellent communication, analytical, and stakeholder management skills A proactive, customer-first mindset with a passion for building strong relationships Experience in Fintech, RegTech, or compliance-focused environments; exposure to scaling Customer Success in high-growth or international settings would be beneficial Finally, experience implementing SaaS solutions with API integrations and a good understanding of how APIs function and interact within business systems. Some of the perks Health Benefits 401(k) Floating Cultural Holidays Flexible Working Arrangements Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice Why Eftsure We’re a team that moves fast, collaborates closely, and genuinely cares about protecting our customers from fraud. You’ll join a global business that’s scaling rapidly – with plenty of opportunity to make an impact, grow your career, and help define what customer success looks like as we expand across the U.S.

Responsibilities

Own relationships with key clients to ensure smooth onboarding and long-term success. Drive customer retention, growth, and satisfaction across the U.S. customer base.