Your tasks

• Strategic management of our accounts with the aim of building and developing long-term customer relationships.
• Developing individual success plans to ensure product adoption, customer satisfaction, and sustainable business success.
• Advising our customers on optimizing their business processes and successfully using Impower
• Identification of expansion potential and close collaboration with sales on upselling, cross-selling and renewal opportunities.
• Early identification of risks, active escalation management, and development of appropriate measures to prevent churn.
• Close collaboration with Product and Engineering to incorporate customer feedback into the further development of our product in a structured way.
• Regular business reviews and advice on new product features and their successful implementation at the customer's site.
• Building customer references (case studies, testimonials) in collaboration with marketing and sales to strengthen our market position
• Responsibility for the success of one's own customer portfolio based on key performance indicators such as net revenue retention, churn rate, customer satisfaction (NPS/CSAT) and product adoption.

Your profile

• Several years of experience in customer success, account management, or a comparable consulting B2B role
• Experience in strategic customer support, ideally in the SaaS or ERP environment
• Experience in the real estate or property management industry is an advantage.
• Strong consulting and communication skills, as well as the ability to build long-term relationships at the decision-making level.
• Understanding of complex business processes and an interest in sustainably supporting customers in their digitalization efforts.
• Structured work style, high level of personal responsibility and strong solution orientation     
• German language skills at a native speaker level and very good English language skills