YOUR MISSION:

As a Senior Customer Success Manager (f/m/d) at Parloa, you will be a strategic partner to our most valuable enterprise customers, guiding them to maximize the impact of our next-generation Conversational and Agentic AI platform. You will own and evolve the customer journey with a high-touch, consultative approach—unlocking long-term business value, innovation, and growth for each client.
This is your opportunity to shape the future of customer communication by helping organizations reimagine their voice and chat interactions through intelligent, human-like AI agents.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Act as the strategic advisor and main point of contact for enterprise clients, developing deep, trust-based relationships and helping them succeed at scale.
• Lead customers through the entire journey—from onboarding to adoption to long-term value realization—with a clear focus on business outcomes and innovation through Conversational AI.
• Identify expansion opportunities by deeply understanding customer roadmaps, priorities, and how Parloa’s AI capabilities can unlock new use cases.
• Deliver expert guidance during implementation and rollouts, including best practices for deploying agentic AI solutions that enhance customer service operations.
• Work cross-functionally with Sales, Product, and Solution Engineering to drive outcomes, resolve challenges, and advocate for customer needs.
• Monitor usage patterns, health metrics, and KPIs to proactively drive engagement, retention, and growth.