Senior Customer Success Manager (f/m/d)
at Softwaregini
Berlin, Berlin, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Feb, 2025 | Not Specified | 16 Nov, 2024 | N/A | Presentation Skills,English,Project Management Skills,Ownership,Finish,Milestones,It,Stakeholder Management | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios. We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making. We are creative, low-ego, team-spirited, and passionate about making our customers happy.
REQUIREMENTS
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
- A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
- An “own it” mentality, with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
Responsibilities:
As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
- Ensure customers continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Develop and execute account plans to drive product adoption, usage, and value realization.
- Analyze customer data to identify trends, opportunities, and potential churn risks.
- Create and maintain customer success metrics and KPIs.
- Take a hands-on approach where necessary.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Berlin, Germany
