At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios. We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making. We are creative, low-ego, team-spirited, and passionate about making our customers happy.

REQUIREMENTS

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
• Strong project management skills with a passion for meeting milestones and effective stakeholder management.
• An innate ability to build lasting relationships with diverse stakeholders.
• Excellent communication and presentation skills in both German and English.
• Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
• A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
• An “own it” mentality, with the drive to take ownership of tasks from start to finish.
• Experience in working with corporate IT and procurement departments is a plus.

As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:

• Be the dedicated point of contact for our customers, building and nurturing relationships.
• Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
• Ensure customers continuously create value by utilizing Softwaregini.
• Provide expert guidance and steering during implementations.
• Develop and execute account plans to drive product adoption, usage, and value realization.
• Analyze customer data to identify trends, opportunities, and potential churn risks.
• Create and maintain customer success metrics and KPIs.
• Take a hands-on approach where necessary.