Senior Customer Success Manager - (French and English) (w/m/d) at TELUS Health (eTherapists GmbH / Humanoo)

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, B2B SaaS, Strategic Account Planning, Revenue Forecasting, French Fluency, English Fluency, Stakeholder Management, CRM Tools, HubSpot, Salesforce, Analytical Thinking, Business Value Translation, Retention Management, Renewal Management, Cross-functional Leadership

Industry

Health and Human Services

Description

Hello there, people at TELUS Health are happy to greet you TELUS Health supports the total health and well-being of over 35 million lives worldwide. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work. In Berlin, we at TELUS Health Engage are creating the future of digital health products: a mobile health and wellbeing companion, to help support the physical and mental wellbeing of individuals globally. We work with employers and health insurance providers to reach as many people as possible. We're now looking for a French and English-speaking Senior Customer Success Manager (w/m/d) to join our team in Berlin. This is a hybrid position, requiring 3 days presence in the office. Your mission in a nutshell: As a Senior Customer Success Manager, you will own and grow a portfolio of our most strategic whitelabel partners, driving long-term success, strong product adoption, and revenue expansion. You act as a trusted advisor, shaping partner strategy and ensuring our solution delivers measurable business impact, while leading complex partnerships across commercial, product, and technical stakeholders. How you will spend your time: Own and grow a portfolio of strategic whitelabel partners, building strong relationships with senior stakeholders across commercial, product, and technical teams Drive partner success and business impact by deeply understanding partner goals, proactively managing risks, and ensuring high adoption, retention, and renewal outcomes Identify and lead expansion opportunities, contributing directly to revenue targets through strategic account planning, QBRs, and executive-level discussions Act as the central point of leadership for complex partner topics, aligning internal teams (Product, Engineering, Sales) and driving solutions forward Work on cross-partner initiatives and scalable solutions that address common needs and drive efficiency across the portfolio What you should bring to the table: 5+ years of experience in Customer Success, Account Management, or a similar role within B2B SaaS, with a track record of managing complex or strategic accounts Proven ability to own and grow key accounts, including renewals, expansions, and revenue forecasting Ability to translate product and technical topics into clear business value, and connect them to partner outcomes Native or near-native French (C2.2) with strong professional communication skills in English (C1+) Your approach is analytical, resilient and focused You are confident in communicating with senior decision-makers Familiarity with CRM tools (e.g. HubSpot, Salesforce) and customer success metrics is a plus Interview process 1. TA screening call plus a small personality test 2. Video call: Hiring manager round 3. Video call: Case study presentation with 3 members of our team 4. Onsite meeting: meet 2+ members of the CSM team What we offer: What we stand for: Customer First: We passionately put our communities and customers first Embrace Change: We embrace change and innovate courageously Grow Together: We grow together through spirited teamwork A sneak peak into your benefits: Additional health insurance coverage for 900 EUR per year 30 days of remote work allowance Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app) Subsidy for your UrbanSportsClub membership 70 EUR monthly cashback to cover daily expenses 500 EUR yearly personal learning and development budget Self-development days allowance (workshops, conferences, training sessions etc.) Team events and company events Referral bonus for employees Corporate benefits Humanoo for Humanoos Employee Assistance Programme (EAP) for mental well-being Please note: our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave. About us TELUS Health empowers people to live healthier lives and helps organizations create more productive, wellbeing-focused workplaces through global leadership in healthcare technology. Operating in more than 200 countries and territories, we support more than 161 million people at every point of their physical, mental, and financial wellbeing journey. Our integrated approach connects the entire healthcare ecosystem: comprehensive workforce wellbeing programs, compassionate and personalized preventive care, and the technology infrastructure that healthcare practitioners and payors rely on daily. This creates seamless care pathways delivering regionalized and gender-responsive support, where and when people need it most. Through our data-driven insights and proprietary research we are reshaping healthcare with earlier intervention and culturally-attuned approaches so individuals and organizations can thrive. Follow us as we advance our mission to become the world’s most trusted wellbeing company: telushealth.com

Responsibilities

Manage and grow a portfolio of strategic whitelabel partners to drive product adoption, retention, and revenue expansion. Act as a trusted advisor and central point of leadership to align internal product and engineering teams with partner goals.