Senior Customer Success Manager - Fully remote (Europe) at Jobgether

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Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Consulting, B2B Commerce, SaaS, Technical Fluency, Strategic Thinking, Communication Skills, Project Management, Collaboration, Proactive Mindset, Resilience, Solution-Focused, Fluency in English, Fluency in German

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Europe. We are seeking a Senior Customer Success Manager to drive measurable business impact for enterprise clients across complex B2B commerce environments. This role focuses on ensuring customers realize tangible ROI through adoption, operational efficiency, and digital transformation. You will act as a trusted advisor, guiding clients on scalable commerce models, platform capabilities, and best practices for growth. Collaborating closely with cross-functional teams, you will influence product roadmaps, uncover expansion opportunities, and foster long-term partnerships. The ideal candidate combines technical fluency, strategic thinking, and strong communication skills to deliver exceptional value to customers in a fast-paced, dynamic environment. This position offers a mix of client engagement, advisory expertise, and operational oversight to maximize customer success. \n Accountabilities: Drive customer value realization, ensuring adoption leads to measurable ROI, efficiency gains, and new digital revenue streams. Build and execute success plans tied to retention, expansion, and advocacy across enterprise accounts. Act as a trusted commerce advisor, providing guidance on multi-channel, marketplace, and D2C strategies. Collaborate with internal teams including Product, Engineering, and Partners to elevate customer needs and influence roadmap priorities. Identify and execute expansion opportunities, while proactively managing risks and interventions. Track and report customer success metrics to demonstrate impact and inform strategic decisions. Requirements: 5+ years of experience in Customer Success, Account Management, or Consulting within enterprise B2B commerce, SaaS, or composable platforms. Proven ability to drive adoption, retention, value realization, and account growth in multi-stakeholder environments. Technical fluency in API-driven, cloud-native platforms, with the ability to map business goals to scalable solutions. Strong strategic, consultative, and project management skills, with focus on measurable outcomes. Excellent communication skills to engage with executive and technical stakeholders. Collaborative, proactive, resilient, and solution-focused mindset aligned with a low-ego, team-oriented culture. Fluency in English and German; additional languages are a plus. Benefits: Fully flexible work arrangements with unlimited vacation days and remote-first setup. Professional development budget for training, workshops, and skill growth. Inclusive, diverse, and collaborative culture with regular team events. Opportunity to work on cutting-edge digital commerce technologies. Competitive salary and additional perks to support work-life integration. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Drive customer value realization and ensure adoption leads to measurable ROI and efficiency gains. Act as a trusted advisor, guiding clients on scalable commerce models and best practices for growth.