Senior Customer Success Manager - GER

at  Choco

MEET YOUR TEAM

Our Customer Success team at Choco strives to deliver value to distributor throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology and digital ordering solutions. With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business. We are now looking for a working student to support us in making our AI technology even more efficient and transform our vendors’ operating processes.
Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position.

• Manage and own the execution of premium supplier distributor, being directly responsible for the revenue generated from each deal.
• Take ownership of our enterprise accounts in the German market.
• Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success.
• Prepare and lead trainings for new partners to ensure a seamless onboarding process.
• Spend 1-2 days on site with vendors as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations.
• Upsell new propositions and agree on contract renewals with your existing portfolio of partners.
• Liaise between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners’ needs.
• Share vendor learnings and feedback with the product and marketing team to help drive activities toward acquisition and engagement.