Senior Customer Success Manager, German market at Oracle Risk Management Services

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Portfolio Oversight, Customer Adoption, Customer Experience, Contract Renewals, Revenue Growth, Stakeholder Management, Operational Success, Value Realization, German Language Fluency

Industry

IT Services and IT Consulting

Description

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being. What you will do: The Oracle Health Customer Success Manager (CSM) is responsible for overseeing an assigned portfolio of Oracle Health customer accounts in Germany with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. The CSM oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization. The CSM develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio. The CSM portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs. The CSM will be measured on the following: * Strong Success Plans for their customer or portfolio of customers * Referenceability * Success Stories * ARR retention and growth * Contract renewal rate * Code currency * Sales Leads generated * Overall customer satisfaction * Customer performance on KPIs relative to peers Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

The Senior Customer Success Manager oversees an assigned portfolio of Oracle Health customer accounts in Germany, focusing on continuous improvement in adoption, experience, contract renewals, and incremental revenue growth. This role is accountable for the overall operational success of customers using Oracle Health solutions and identifying opportunities for process simplification and optimization.