Senior Customer Success Manager - Global Clients at LinkedIn

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention Management, Storytelling With Insights, Change Management, Project Management, Data Analysis, Account Management, Customer Success, Stakeholder Management, Negotiation, Consensus Building, SaaS, Product Adoption

Industry

Software Development

Description

Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. Job Description At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring and Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations. The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring and Learning solutions. Qualifications Basic Qualifications 6+ years of experience in any of these areas: Recruitment, HR Consulting, Learning & Development, Customer Success, Account Management, Product Management/Adoption Preferred Qualifications Customer-first mindset with a demonstrated ability to understand customer needs, advocate for customer value, and build trusted, long-term partnerships. Strong organizational, project management, and time management skills Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level Experience analysing data, trends, and client information to identify product or growth opportunities in service of customer value Demonstrable understanding of Sales concepts and Software as a Service Proven ability to influence through empathy, negotiation, and consensus building Bachelor's degree or equivalent practical experience Suggested Skills Customer Retention Management Storytelling with insights – manage to value Change Management Additional Information Global Data Privacy Notice and Compliance Posters for Job Candidates Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal. Workplace Type: Hybrid Career Track & Grade: IC3/8 Department: GBO

Responsibilities

The Senior Customer Success Manager partners with sales and cross-functional teams to ensure global clients realize value from Hiring and Learning Solutions. This involves creating holistic strategies to drive engagement, optimization, and innovation across multi-national organizations.