Senior Customer Success Manager

at  Global Payments Inc

Senior Customer Success Manager
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

COMO IS THE PIONEER OF DATA DRIVEN CUSTOMER ENGAGEMENT & LOYALTY SOLUTIONS. COMO HELPS F&B AND RETAIL BUSINESSES INCREASE THEIR REVENUE AND BUILD STRONG RELATIONSHIPS WITH THEIR CLIENTS, KNOW THEM BETTER AND KEEP THEM COMING BACK. COMO’S TURNKEY ALL-IN-ONE SAAS PLATFORM IS FLEXIBLE, EASY TO MANAGE, AND AFFORDABLE FOR ANY SIZE BUSINESSES. IT FEATURES A FULL CRM, ENTERPRISE-LEVEL ACTIONABLE DATA, ADVANCED LOYALTY AND PROMOTION ENGINE, SOPHISTICATED MARKETING AUTOMATION, OMNI-CHANNEL COMMUNICATION, AUTO-GENERATED AI CAMPAIGNS, CUSTOMIZED AND BRANDED MOBILE APP AND MUCH MORE.

We are looking for an organized, analytical and empathetic Senior CSM with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.
Key Responsibilities :

KEY REQUIREMENTS:

• Master’s degree or equivalent experience
• You have 3-5 years of experience in customer success (in SaaS companies or Tech startups preferably)
• Strong written and verbal communication skills
• Detail oriented, analytical and creative thinker
• Demonstrated ability to increase customer satisfaction
• Perfect English skills
• Another European language is a plus
• Knowledge of the F&B and Retail industries, and of customer engagement and loyalty solutions is a plus

Please refer the Job description for details