This role would suit someone who enjoys working in a fast-paced, target-led environment and has experience managing customers, teams, escalations, renewals, retention, account growth, or recurring revenue.

• The role will focus on:Leading, coaching, and developing a customer-facing team
• Improving client retention, service quality, and customer outcomes
• Managing escalations and complex client situations
• Driving revenue from existing customers through better process, follow-up, and relationship management
• Monitoring team performance against KPIs and targets
• Using CRM, reporting, and data to identify risks and opportunities
• Working closely with sales, operations, finance, and customer experience teams
• Bringing energy, urgency, structure, and ideas into the function

• What we are looking for:Experience in account management, customer success, relationship management, client retention, renewals, or revenue-focused roles
• Previous team management or team lead experience
• Strong commercial mindset and confidence working towards targets
• Ability to handle escalations and difficult client conversations
• Good CRM, reporting, pipeline, and forecasting discipline
• Strong communication, coaching, and stakeholder management skills
• Experience from SaaS, telecoms, financial services, business services, EOR, serviced offices, subscriptions, banking, or other customer-led environments would be highly relevant

This is a great opportunity for someone who is proactive, energetic, hands-on, and motivated by building a high-performing team. The role can be based in Dubai or Abu Dhabi.