Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4: at Baptist Health South Florida

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

132059.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Improvement, Business Architecture, Healthcare Payer Processes, Strategic Planning, Business Process Modeling, Stakeholder Management, Communication, Leadership, Project Proposals, Innovation, Customer Experience

Industry

Hospitals and Health Care

Description

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: The Sr Customer Success Manager is responsible for aligning an organization‘s strategic objectives with its operational processes. This role focuses on understanding business needs, translating those into business architecture frameworks, and ensuring that technology initiatives support and drive business success. The Sr Customer Success Manager works closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals. Estimated salary range for this position is $105,647.55 - $132,059.70 / year depending on experience. Qualifications: Degrees: Bachelors. Additional Qualifications: The ideal candidate holds a bachelor‘s or advanced degree (or equivalent combination of education and experience) in Business, Information Systems, or a related field, with over 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency. They have proven expertise in Business Architecture tools and processes, along with a comprehensive understanding of business architecture principles and methodologies to support strategic objectives. Familiarity with healthcare payer business processes and strategic planning is highly desirable. The candidate is skilled in business process modeling and aligning business strategies with operational goals and managing stakeholder relationships to drive successful outcomes. With excellent communication and leadership skills, they can effectively translate complex technical concepts into clear, actionable business language for diverse audiences. They demonstrate the ability to develop and present project proposals and design concepts. Additionally, the ideal candidate brings curiosity to foster innovation, humility to thrive as part of a team, and a strong commitment to delivering impactful customer experiences in every interaction. This is a hybrid role, with both virtual work and on-site visits as needed. Minimum Required Experience: 5 Years EOE, including disability/vets

Responsibilities

The Senior Customer Success Manager is responsible for aligning the organization's strategic objectives with its operational processes. This role involves understanding business needs and ensuring that technology initiatives support business success.