Senior Customer Success Manager at Integral Ad Science

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Client Relationship Management, Digital Media, AdTech, SaaS, MarTech, Analytical Skills, Project Management, Negotiation, Fluent French, Fluent English, Strategic Thinking, Commercial Mindset, Stakeholder Engagement, Training

Industry

Software Development

Description

The Senior Customer Success Manager, Global Accounts will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. The Sr. CSM will partner with Sales and Customer Success to successfully activate new revenue while retaining and growing the existing client portfolio. They will also be responsible for increasing the clients’ adoption of IAS technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives. This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decisions on their Digital Media planning and spending. To succeed in this role, you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations. This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships. We offer our Customer Success teams an international work environment, continuous training opportunities, a flexible remote working policy and attractive remuneration, both fixed and variable. Responsibilities: Account Management Develop and maintain the multi-year strategic client relationship for Global accounts to meet and exceed customer objectives and IAS revenue goals. Act as the lead point of contact for both external and internal stakeholders, in all matters specific to assigned client portfolio Ensure successful activation, upselling and retention of our solutions according to client needs and objectives and align account strategy across the globe Work closely with Sales and Customer Success across multiple regions ensuring that the activation of IAS products is carried out in sync with the overall account guidelines and in accordance with client’s specifications Lead strategic client business meetings, webinars, training sessions and provide Industry trends and analysis Act as the Client champion for product feedback and manage issues escalations Negotiate and activate contract renewals Value Realisation Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance Attain a thorough understanding of assigned client’s goals, industry trends and best practices Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending Collaborate with other internal departments on joint processes towards increased customer satisfaction Commercials Forecast and track key account metrics and revenue Own adoption and renewal of IAS services Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment Identify at risk opportunities and work with internal and external stakeholders to build solutions Experience Proven experience in a client-facing role within an Agency, Brand, Publisher or Saas company for international accounts Fluent French and English essential, will consider candidates with business level French language skills A service-oriented ethos with a strong strategic commercial mind-set and a keen understanding of AdTech, SaaS or MarTech. Experience managing, consulting and negotiating with DAX 30 corporations with an excellent track record retaining and growing portfolio. Strong analytical skills, with the ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations. Exceptional organisational skills, with a proven track record of successfully managing projects to completion Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team Microsoft Office proficient. Experience using SFDC, Gainsight or ToTango will be advantageous" About Integral Ad Science Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com. Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. California Applicant Pre-Collection Notice: We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com. To learn more about us, please visit http://integralads.com/ Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership. #LI-Hybrid

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships for global accounts, ensuring successful activation and retention of solutions. They will also drive value realization by developing trusted advisor relationships with key stakeholders and collaborating with internal teams.