POSITION DESCRIPTION

JAGGAER’s Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions. When customers succeed, JAGGAER benefits through increased customer retention (i.e., reduced churn), solution expansion, and positive references.
The Customer Success Manager is a highly visible role, customer-facing role within JAGGAER’s Customer Operations group, supporting key strategic customers as a leading subject matter expert on JAGGAER products.
Principal Responsibilities:

POSITION REQUIREMENTS

• Bachelor’s degree or equivalent with proven Customer Success, Account Management or Project Management skills required to create, maintain and enhance customer relationships.
• Experience developing reports and analysing data using various tools (Excel, Looker, and Tableau).
• Proven strong consulting skills required.
• Proven SaaS competencies (general understanding of software, hardware, networks, etc.)
• Ability to work independently taking initiative to follow through and take ownership of all aspects of client relationship management.
• Expertise in business process optimization, aligning customer objectives with JAGGAER’s solutions, and driving long-term value for clients at scale.
• Motivated, action & goal oriented, persistent, interpersonal, consultative, multi-tasking and problem-solving skills.
• Excellent interpersonal and communication skills, with the ability to influence and present to C-suite executives, cross-functional teams, and large audiences, tailoring messaging to different stakeholders.
• Deep, strategic knowledge of JAGGAER’s software solutions and methodologies, positioning yourself as a trusted advisor who can drive product adoption and maximize client ROI.
• Demonstrated ability to manage, guide, and elevate the performance of Customer Success teams, fostering a culture of excellence and continuous improvement.

Please refer the Job description for details