THE COMPANY

The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!

PRIMARY RESPONSIBILITIES

• Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata.
• Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewal
• Be the customers’ go-to person! Provide international and US-based customers with a superior level of service through multiple support channels
• Understand the client’s business needs and objectives, and ensure alignment to the Kantata solution
• Research and resolve customer inquiries in a timely manner
• Conduct onboarding and introductory training sessions
• Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

WHAT YOU BRING TO THIS ROLE

• We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.
• You have experience in account management, training, and customer support experience
• You exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer service
• You have exceptional organization and time management skills that couple well with your written and communication skills
• You can do light technical solutions, engaging in consultative dialogue with clients
• You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
• You are flexible and adaptable to change in a fast-paced, start-up company environment