Senior Customer Success Manager - KSA at Sully.ai

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Executive Trust Building, ROI Demonstration, Expansion Opportunities, High Autonomy, Metrics-Driven, Accountability, Stakeholder Alignment, Consultation, Playbook Building, Clinical Workflows Understanding, Success Metrics Definition, Adoption Plans, Outcome Definition, High-Stakes Meeting Management, Influencing Outcomes

Industry

Hospitals and Health Care

Description

About Us At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system. Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care. Our Traction 450+ organizations signed 16 months AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%. 5M+ Clinical Tasks completed to date, serving 36+ specialties. Raised $25M from YC, Eric Yuan, Amity, Semper Virens Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks Sully requires A-players capable of 4 months = 1 year output. This is not a 9–5. We move with urgency, and the bar for output is high. The Role You will own Sully’s most strategic clients and be responsible for: Building executive trust and strong client relationships Ensuring clients realize value with demonstrable ROI Owning expansion opportunities You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations. What You’ll Do Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs. Lead outcomes: define success metrics, build adoption plans, and ensure our clients win Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction). Playbook building: Build the playbook for how we consult and support our highest value accounts Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients What You Must Bring 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes. Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned. Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles You operate like an owner and take extreme accountability. You’re metrics-driven, prioritize relentlessly, and own results end-to-end. Willingness to travel up to 20% for in-person client meetings and industry conferences First-Month Focus Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account. Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts Deliver at least one visible client win (adoption lift, workflow unlock, expansion path) Who Thrives Here Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits Mission-obsessed: You’re here to save lives, not just ship features — patients and doctors are your why. Impact-driven & fast-moving: You sprint toward hard problems and ship with sharp judgment. Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence. Why Join Sully.ai? 🔥 Revolutionizing the antiquated $800B+ Healthcare market 🧠 50%+ of us are ex-founders. We hire A-players, not passengers ⚡️ Speed matters - we operate with urgency, autonomy, and ownership 🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine ❤️ Your work helps doctors reclaim their time - and patients get better, faster care

Responsibilities

You will own Sully’s most strategic clients, building executive trust and ensuring clients realize value with demonstrable ROI. Additionally, you will identify expansion opportunities and operate with high judgment and autonomy.