Senior Customer Success Manager - Lancom at Lyra Technology Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Business Analysis, Consulting, Strategic planning, Renewals, Account growth, Commercial thinking, Strategic thinking, Stakeholder management, IT services, Cloud computing, Customer lifecycle management, Governance, Relationship management

Industry

IT Services and IT Consulting

Description

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland. The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth. You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role. Responsibilities Own and lead customer relationships, strategy and governance Build and drive outcome-focused roadmaps Run QBR's and executive forums that enable decisions Deliver on renewals and identify strategic growth opportunities Manage the full customer lifecycle (onboarding, renewal, expansion) Partner with Sales, Delivery and Finance for aligned execution Act as the customer advocate, especially during critical issues Skills required 5+ years in Customer Success, Account Management, Business Analysis or Consulting Proven success in renewals and account growth Strong commercial and strategic thinking Confident influencing senior stakeholders Structured, proactive and outcome-focused IT services, cloud, or complex customer environment experience Benefits Flexible working arrangements Supportive leadership and clear career pathways Exposure to meaningful, real-world technology projects A collaborative, down-to-earth culture that values learning and improvement Health insurance

Responsibilities

The Senior Customer Success Manager will own and lead strategic customer relationships, driving renewals and growth through proactive partnership. They will act as a trusted advisor, managing the full customer lifecycle and aligning technology solutions to business outcomes.