Senior Customer Success Manager at Locus.sh

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Consulting, B2B SaaS, Enterprise Customer Management, Supply Chain, Logistics Technology, Retention, Revenue Expansion, Customer Governance, QBRs, Risk Monitoring, Stakeholder Management, Cross-functional Collaboration, Analytical Skills, Problem-Solving

Industry

Software Development

Description

Job Title: Senior Customer Success Manager Location: Bangalore (On-site; full-time) About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel logistics, trusted by enterprises such as Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles. In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable. Our Journey and Impact Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30+ countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we’re scaling that impact even further. Our Global Footprint Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together engineers, operators, and supply chain experts united by a single goal: to reinvent how the world moves goods. Traits We Value We look for people who are: ● Global in mindset: curious about diverse markets and enterprise supply chain problems ● Unrelenting in drive: energized by complex operational challenges ● Intelligent in approach: analytical, data-driven, and solution-oriented ● Dynamic in execution: adaptive and decisive in fast-moving environments ● Exact in craft: detail-oriented with a commitment to customer outcomes About the Role As a Senior Customer Success Manager at Locus, you will own strategic relationships with enterprise customers and ensure they realize measurable business value from the Locus platform. This role requires you to act as a trusted advisor to key stakeholders across supply chain, operations, and technology teams, helping them maximize operational efficiency and achieve their strategic goals using Locus solutions. You will be responsible for driving customer adoption, retention, and revenue expansion, while building strong governance frameworks such as value reviews, executive engagements, and QBRs. You will also collaborate closely with Product, Engineering, TAMs, and Delivery teams to ensure long-term customer success. Success in this role will be measured through customer adoption, Net Revenue Retention (NRR), renewals, and expansion within existing accounts. Key Responsibilities Own Customer Success & Outcomes Manage the end-to-end success of assigned enterprise accounts, ensuring strong adoption of Locus solutions and measurable business value for customers. Drive Retention & Expansion Own renewals and contribute to revenue growth by identifying expansion opportunities and partnering with Sales to drive upsell and cross-sell initiatives. Lead Customer Governance Establish structured engagement with customers through regular business reviews, executive updates, and strategic account discussions. Monitor Customer Health & Risk Track product usage and engagement signals to identify potential risks early and drive proactive mitigation plans. Build Strategic Customer Relationships Develop trusted partnerships with key stakeholders across operations, supply chain, and technology teams. Collaborate Cross-Functionally Work closely with Product, Engineering, TAM, and Delivery teams to resolve issues, improve adoption, and continuously enhance customer outcomes. Qualifications 6–10 years of experience in Customer Success, Account Management, Consulting, or enterprise client-facing roles in B2B SaaS companies Experience managing enterprise customers with complex, multi-stakeholder environments Prior experience in Supply Chain, Logistics, Retail, or Operations technology platforms is highly preferred Demonstrated track record of driving renewals, customer adoption, and expansion within existing accounts Experience conducting executive-level customer engagements such as QBRs, value reviews, and governance meetings Strong analytical and problem-solving skills with the ability to translate product capabilities into measurable business outcomes Ability to work cross-functionally with Product, Engineering, Sales, and Delivery teams Excellent communication, relationship management, and stakeholder engagement skills Ability to manage multiple enterprise accounts in a fast-paced SaaS environment Bachelor’s degree required; MBA or relevant advanced degree is a plus What We Offer Join Locus and become part of a visionary team that is redefining logistics through innovation and intelligent supply chain orchestration. We offer competitive compensation, comprehensive benefits, and the opportunity to work with global enterprise customers solving some of the most complex logistics challenges.Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Responsibilities

The Senior Customer Success Manager will own the end-to-end success of assigned enterprise accounts, ensuring strong adoption of Locus solutions and measurable business value realization. Key duties include driving renewals, identifying expansion opportunities, and establishing structured customer governance through reviews and executive engagements.