Menlo Security’s mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

REQUIRED SKILLS & EXPERIENCE:

• 5+ years of progressive experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS environment, preferably in the cybersecurity industry.
• Proven track record of managing enterprise accounts, driving customer satisfaction, retention, and growth.
• Strong understanding of cybersecurity concepts and technologies (e.g., cloud security, network security, threat prevention, zero trust).
• Exceptional communication (written and verbal), presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Demonstrated ability to strategically engage with C-level executives and technical decision-makers.
• Highly organized with strong project management skills and the ability to manage competing priorities.
• Data-driven approach to customer success, with experience defining and tracking KPIs.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Proactive, problem-solving mindset with a passion for helping customers achieve their business outcomes.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Cybersecurity) or equivalent practical experience.

DESIRED QUALIFICATIONS (PLUS FACTORS):

• Experience working with Finance and/or Government entities.
• Familiarity with cloud platforms (AWS, GCP, Azure).
• Experience in a fast-paced, high-growth startup environment.

ROLE OVERVIEW:

As a Senior Customer Success Manager at Menlo Security, you will be a strategic partner to our enterprise and mid-market customers, ensuring they derive maximum value from their investment in Menlo Security’s solutions. You will be responsible for building strong, lasting relationships with key stakeholders, driving product adoption, identifying opportunities for expansion, and ultimately contributing to high customer satisfaction, retention, and growth. This role requires a blend of strong relationship management skills, technical acumen, and a proactive approach to customer advocacy.