Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don’t just follow trends, we set them, and drive change. As a market leader in enterprise analytics and mobility software, we’ve pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.
But that’s not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy’s stock has outperformed every company in the S&P 500.
Our people are the core of our success. At Strategy, you’ll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where all employees’ contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you’re not just another employee; you’re a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description

PRODUCT TRAINING AND EDUCATION

• Ensure customers are fully trained and share opportunities for additional education on new features and products.

REQUIRED EXPERIENCE AND SKILLS:

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
• 10+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales.
• Strong communication and interpersonal skills.
• Excellent project management, problem-solving and conflict resolution abilities.
• Familiarity with SaaS products and the technology industry. Experience in Business Intelligence and AI a plus.
• Ability to work collaboratively with cross-functional teams.
• Results-oriented with a focus on customer satisfaction and retention.
• Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.) is a plus.
• Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals) are a plus.
  Additional Information
  Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally protected basis

As a Strategic CSM, you will manage Strategy’s largest and most strategic accounts. You will serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the Strategy platform to achieve their business goals. You will ensure the highest customer satisfaction and a very personalized customer experience in each touch point. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the Strategy platform.