Senior Customer Success Manager MX at monday.com

Mexico City, Mexico City, Mexico -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Consulting, Communication Skills, Empathy, Presentation Skills, Initiative, Adaptability, Strategy Consulting, Product Knowledge, Webinars, Client Engagement, Cross-Functional Collaboration, Data Analysis, Relationship Building, Problem Solving

Industry

Software Development

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before. With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment. About The Role Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own, and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Requirements 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills in English and Portuguese Positive attitude, empathy, and high energy Ability to take initiative and adapt in a fast paced environment Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives BA or BS degree Please note that this is a hybrid position. You will be required to work from our office in CDMX for 3 days a week, and can work from home 2 days a week! monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. Social Title null Social Description null Our Team null Position Type null

Responsibilities

Build strong relationships with clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and empower customers to connect their goals with the solutions offered by the platform.