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Senior Customer Success Manager- Onshape at PTC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Communication, Relationship Building, Project Management, Cross-Departmental Collaboration, Solution-Oriented Mindset, Adaptability, CRM Tools, Curiosity, Stakeholder Engagement, Training, Onboarding, Customer Advocacy, Upselling, Product Influence

Industry

Software Development

Description

Own the post-sale relationship for a portfolio of customers. Lead onboarding, training, and adoption of Onshape's platform. Conduct regular engagements and quarterly business reviews to track ROI. Build deep relationships with key stakeholders and decision-makers. Build multiple champions at each account. Act as the voice of the customer internally, influencing product and strategy. Drive renewals and identify opportunities for upsell/expansion. Foster customer advocacy through referrals, case studies, and testimonials. 2+ years in a customer-facing role (Customer Success, Account Management, etc.). Impassioned with the task at hand. Strong communication and relationship-building skills. Experience managing multiple accounts and projects simultaneously. Ability to work cross-departmentally with individual contributors and executives. A proactive, solution-oriented mindset. Always curious, asking questions and understanding "the why." Adaptable to different situations and accountable for all actions. Familiarity with CRM tools (Salesforce, ChurnZero, Zendesk, etc.). Bonus: Experience with CAD, engineering, or design tools. Please include a brief cover letter (no more than 300 words) summarizing: Why you're interested in a Customer Success role (what draws you to this type of work and how it aligns with your strengths.) and Why Onshape specifically (what excites you about our platform, mission, or team, and how you see yourself contributing to our success.)

Responsibilities

Own the post-sale relationship for a portfolio of customers, leading onboarding, training, and adoption of Onshape's platform. Conduct regular engagements and quarterly business reviews to track ROI and drive renewals while identifying opportunities for upsell and expansion.