Senior Customer Success Manager (Part-time) at Anima App

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Technical Support, Account Management, Onboarding, Product Demos, English Communication, Figma, Slack, Intercom, HTML, CSS, JavaScript

Industry

Software Development

Description

At Anima, we’re at the forefront of AI coding agents, shaping the future of coding, and bringing it to everyone. One of our key offerings is turning designs to code with AI - With over 1.5 million installs, we’re Figma’s top partner. We’re also partners with top AI companies like bolt.new and Replit, where we provide them with our Agentic platform through our APIs (offerings like Figma to Code, Website to code and Prompt to Code). As interest in vibe coding is skyrocketing, the B2B demand on top of our strong bottom-up motion starts to rise, so this presents a host of new opportunities for our startup. Founded in 2017 and backed by Y Combinator, Anima has raised $14M since 2021 to accelerate the future of design-to-code automation. Our fully remote team spans from Tel Aviv to across Europe. Today, thousands of paying customers trust Anima, including teams at Bolt.new, Replit, Microsoft, IBM, Deloitte, and many leading brands worldwide. About this role We’re looking for a Senior Customer Success Manager to own the day-to-day customer experience across technical support, billing, account management, onboarding, and inbound business opportunities. You’ll be the main point of contact for customers—handling questions and resolving issues mostly with self-serve users, and for potential business clients - running demos, and supporting new clients as they get started. You’ll also work closely with product and engineering, helping communicate customer needs internally, and ensuring smooth delivery for B2B clients. This role is hands-on and cross-functional, combining customer support, product understanding, and light commercial responsibility (inbound - demos and quote requests, not a sales role). What your challenges will be Manage inbound customer communication (chat and email) and resolve issues Run product demos and respond to inbound B2B inquiries (quotes, questionnaires) Act as a point of contact for new clients during onboarding and implementation Represent customer feedback to product and engineering Coordinate with internal teams Identify and support potential B2B opportunities from existing users Support customer education through maintaining online docs and content What existing skills & experience you possess Strong communication skills in English (written and verbal) Comfortable interacting with both end-users and business clients Ability to manage multiple conversations and take ownership of outcomes Tech-savvy with the ability to learn new tools quickly Familiarity with Figma, Slack, Intercom Basic understanding of how web products are built (e.g. HTML, CSS, JavaScript concepts) Previous experience in a customer-facing role (Customer Success, Support, or similar) What we offer you An opportunity to make substantial contribution in a growing startup. Work with a strong technical team that have bootstrapped a company into profitability. A chance to make an impact on the product because you are the target audience of our product. Having a say on the technical decisions because you're an expert in your field. Anima is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Not for you? Check out our other openings within this same department!

Responsibilities

Manage the end-to-end customer experience including technical support, onboarding, and account management for self-serve and B2B clients. Act as a bridge between customers and internal product and engineering teams to communicate feedback and ensure smooth delivery.