ABOUT PAYSCALE

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, AccentCare, University of Washington, American Airlines, and TJX Companies.
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JOB SUMMARY

Reporting to the Manager, Customer Success, we’re looking for a Senior Customer Success who will proactively and reactively engage with our Enterprise customers in a way that resonates with them and drives the consumption and stickiness of our solutions. Through automation, CS plays, and success plans, we will work in partnership with our customers to ensure their outcomes are not only being met but exceeded from onboarding to renewal and growth.

• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers
• Proactively monitor the health score of clients and engage at key lifecycle points
• Conduct strategic account planning that includes quarterly business reviews and success plans
• Act as the ‘voice of the customer’ in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients’ specific goals
• Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle
• Collaborate productively with Account Managers to ensure the successful retention of customers and identification of expansion opportunities
• Serve as a mentor, subject matter expert, and training resource for other members of the Customer Success team