Senior Customer Success Manager at Proton.ai

Cambridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

125000.0

Posted On

24 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Strategic Planning, Communication, Problem-Solving, Collaboration, Technical Troubleshooting, Executive Alignment, Value Realization, Sales, CRM, AI, Relationship Building, Proactive, Adaptability, Grit

Industry

Software Development

Description

About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. The Role: As a Senior Customer Success Manager, you will own relationships with high-value, strategic accounts and serve as a trusted advisor to both daily stakeholders and C-suite executives. This role requires someone who thrives on challenge, exudes confidence when guiding customers, and can balance tactical execution with long-term strategic adoption. You’ll be the face of Proton—driving measurable customer value, providing clear direction and best practices, and ensuring that customer stakeholders are aligned, engaged, and achieving their goals. This role requires someone who exudes confidence when guiding customers, provides clear recommendations and best practices, and ensures Proton is always driving measurable business outcomes. You’ll be the face of Proton—aligning stakeholders, embedding CRM/Sales AI best practices, and ensuring customers not only adopt but achieve real value from our solutions. This is not a handoff role—you’ll take full ownership of your accounts, leading executive conversations, managing stakeholder expectations, and collaborating cross-functionally to deliver outcomes. You’ll be expected to problem-solve creatively, escalate thoughtfully when needed, and consistently hold yourself accountable for the customer's success. The target salary range for this role is $115,000 - $125,000 base + $10,000 variable. Final offers will be based on your skills and previous experience. We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week). Travel expected: ~10+ times/year to visit customers. What you’ll do: Own strategic relationships: Become deeply embedded within your accounts—building trust from frontline users to C-suite executives. You’ll lead executive conversations, ensure alignment on goals, and be the primary point of contact across the lifecycle. Strategic Adoption & Value Realization: Drive adoption of Proton’s solutions by embedding best practices into workflows, tailoring guidance to customer goals, and consistently tying product usage back to measurable business outcomes. Develop and execute account plans: Build success strategies for each customer, aligning adoption and growth goals with measurable outcomes. Track progress, adjust when needed, and drive toward retention and expansion. Customer Advisory & Best Practices: Provide strong, confident recommendations and guidance. Be the voice of expertise in customer conversations—helping customers refine strategies, adopt proven processes, and navigate challenges. Identify and pursue expansion: Proactively uncover opportunities for upsell or cross-sell (

Responsibilities

Own strategic relationships with high-value accounts and serve as a trusted advisor. Drive measurable customer value and ensure alignment on goals while managing stakeholder expectations.