Senior Customer Success Manager at PTC

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Project Management, Program Management, CAD Software, PLM Software, ALM Software, Automotive Industry, Aerospace & Defense, Electronic & High-Tech, Med Tech, Industrial, Communication Skills, Business Understanding, Organizational Agility, Integrity & Trust, Composure

Industry

Software Development

Description

Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal. Contribute as an integral account team member (s); correctly identify and react to new threats/opportunities, maintain proactive engagement, and provide account management support. Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors. Ensure a rapid and successful adoption of any acquired solutions and make sure that customers realize value from these solutions. Domain experience with CAD, PLM, or ALM software, plus the ability to understand how these solutions are implemented Vertical experience either of the following industries is a plus: in Automotive, Aerospace & Defense, Electronic & High-Tech, Med Tech, Industrial Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences, from executive decision-makers to staff at all levels. Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. Fluency in English (spoken and written) is required for this role. Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain. Composure: You thrive in ambiguous environments, stay calm under pressure and do not become defensive or irritated, and are the one who can be counted on to hold things together during tough times. Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience. 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience (Automotive, Aerospace & Defense, Electronic & High-Tech, Med Tech, Industrial) Bachelor's Degree or equivalent experience This role, requires ability to travel ~25% of the time

Responsibilities

Establish and maintain the partnership operating framework to drive customer outcomes, leading to expansion and renewal. Manage adoption programs for key accounts and ensure customers realize value from acquired solutions.