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Senior Customer Success Manager - Public Sector at https://rrikard28.wixsite.com/eightfoldvillage

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Public Sector, Problem Solving, Data Analysis, Project Management, Communication, Public Speaking, AI/ML Technologies, Cross-Functional Collaboration, Relationship Building, Customer Satisfaction, Impeccable Execution, Strategic Value Add, Talent Acquisition, Talent Management

Industry

Software Development

Description

Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience with public sector, including but not limited to government agencies at the state, local, and federal level Ability to navigate the complexities of the public sector landscape 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences

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Responsibilities

Monitor product adoption and business outcomes while identifying opportunities for improved usage and impact. Build relationships with key contacts and drive customer satisfaction through strategic value add and impeccable execution.