Senior Customer Success Manager at Screen Magic Mobile Media Pvt. Ltd.

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B SaaS Account Management, Customer Success, CRM Knowledge, Communication Skills, Interpersonal Skills, Data-Driven Problem Solving, Strategy Development, Customer Engagement, Retention Strategies, Growth Opportunities, Onboarding, Training, Customer Feedback, Cross-Functional Collaboration, SLA Compliance

Industry

Software Development

Description

Role: Customer Success Manager Location: Pune | Work from Office Shift: US Shift (6:30 PM to 3:30 AM) About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. Proactively engage with customers to enhance experience & reduce churn. Analyze account data to identify opportunities and craft growth strategies. Collaborate with cross-functional teams to resolve issues & align on customer goals. Capture and share customer feedback with internal teams for continuous improvement. Lead onboarding, training & adoption programs for customers. Manage commercial activities and ensure SLA compliance. Requirements What You’ll Need 5+ years’ experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. & Ability to manage multiple priorities in a fast-paced environment. Benefits Why SMS Magic? Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. We are an ISO 27001:2013 compliant organization and emphasize information security of our clients

Responsibilities

The Senior Customer Success Manager will manage a portfolio of B2B SaaS accounts, driving renewals, retention, and revenue growth. They will also conduct Quarterly Business Reviews and proactively engage with customers to enhance their experience and reduce churn.