Senior Customer Success Manager at Screen Magic Mobile Media Pvt. Ltd.

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, B2B SaaS, Renewals, Retention, Revenue Growth, QBRs, Churn Reduction, Data Analysis, Cross-functional Collaboration, Customer Feedback, Onboarding, Training, Adoption Programs, SLA Compliance, CRM Knowledge

Industry

Software Development

Description

Role: Customer Success Manager Location: Pune | Work from Office Shift: US Shift (6:30 PM to 3:30 AM) About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. Proactively engage with customers to enhance experience & reduce churn. Analyze account data to identify opportunities and craft growth strategies. Collaborate with cross-functional teams to resolve issues & align on customer goals. Capture and share customer feedback with internal teams for continuous improvement. Lead onboarding, training & adoption programs for customers. & Manage commercial activities and ensure SLA compliance. What You’ll Need 6+ years’ experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. & Ability to manage multiple priorities in a fast-paced environment. Why SMS Magic? Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. About SMS Magic For 17+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.

Responsibilities

The Customer Success Manager will own customer relationships, drive adoption, and ensure maximum value realization from solutions by managing accounts end-to-end. Key duties include managing renewals, conducting Quarterly Business Reviews, and identifying cross-sell/up-sell opportunities.