Senior Customer Success Manager at ServiceNow

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, SaaS, Technical solutions, Business case development, Customer experience, Enterprise deployments, Problem-solving, Relationship building, Stakeholder management, Diplomacy, Strategic planning, Sales, Implementation

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description To be successful in this role you have: You have 7+ years of account management, implementation, or sales experience in software/SaaS You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience You have experience supporting deployments with large enterprise customers Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal You have experience building strong internal and external relationships, including with senior-level executives throughout companies You are diplomatic, have tact and you are poised under pressure You possess a voracious appetite to learn and grow You have completed a Bachelor’s degree You are willing to travel 10-25% of the time Qualifications You have 7+ years of account management, implementation, or sales experience in software/SaaS You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience You have experience supporting deployments with large enterprise customers Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal You have experience building strong internal and external relationships, including with senior-level executives throughout companies You are diplomatic, have tact and you are poised under pressure You possess a voracious appetite to learn and grow You have completed a Bachelor’s degree You are willing to travel 10-25% of the time Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote

Responsibilities

The Senior Customer Success Manager will manage enterprise accounts, explain technical solutions, and build strong relationships with senior-level executives. They are responsible for developing business cases and ensuring successful deployments while maintaining a focus on improving the overall customer experience.