A BIT ABOUT US

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

REQUIRED SKILLS

• 5+ years of SaaS customer success experience, preferably at a marketing technology company or ad server.
• Experience managing Social Media Ad Campaigns is essential.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Experience managing relationships and negotiating with Fortune 1000 companies, preferred
• Technical competence and understanding of marketing technology software preferred
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written, communication and presentation skills
• Entrepreneurial spirit with a passion for the marketing technology space

THE ROLE

Genius Sports is looking for a Senior Customer Success Manager to grow and manage a subset of client accounts. Driving strategy and grow relationships for leading digital advertisers.
This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding and growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world.
We believe that successful software, product delivery and performance require a different level of customer success management which becomes an extension of a customer’s internal team. Therefore, our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing customer strategy.
The position is full-time and based in our new London office [Hybrid Working 3 Days in Office].

MAIN RESPONSIBILITIES

• Own the ultimate success of our customers, including product adoption, retention, and revenue growth opportunities
• Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our customers business strategies and measurements for success
• Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering