Senior Customer Success Manager at Teachable
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

09 Nov, 25

Salary

140000.0

Posted On

09 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Celebrations, Communication Skills, Management Skills, Business Acumen, It, Teams, Relationship Building, Analytics, Strategic Thinking, Market Data

Industry

Marketing/Advertising/Sales

Description

WHAT IS TEACHABLE?

Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable’s digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable’s unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!

Responsibilities
  • Strategic Account Management — Serve as the strategic relationship owner to top course creators, orchestrating growth strategies and providing comprehensive support through regular check-ins, tactical planning, and proactive engagement.
  • Facilitate Creator Growth — Deliver tailored insights and analytics to empower creators, enabling them to make informed decisions for their business expansion and strategic development, while consulting to enhance their holistic business growth. Anticipate their needs by looking inside and outside the platform experience to bring marketing expertise, analytics, and best practices to their attention on how to improve their business and unlock growth.
  • Drive Platform Mastery and Efficiency — Educate creators on leveraging our platform effectively, offering expert guidance to ensure they utilize all relevant features and tools for enhanced productivity and growth, while also negotiating terms to optimize their benefits and satisfaction.
  • Expand Creator Influence — Actively contribute to the development of creators’ brand authority by providing exclusive networking opportunities, strategic partnerships, and experiences that elevate their presence and influence in the market.
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