Senior Customer Success Manager, Training at SafetyCulture

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Change Management, Training, Data Analysis, Analytical Skills, Communication, Relationship Building, SaaS, Stakeholder Engagement, Portfolio Management, Product Adoption, Cross-Functional Collaboration, Customer Advocacy, Automation, Retention, Expansion

Industry

Software Development

Description

Why join us? We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast . The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in. As a Senior Customer Success Manager (CSM) - Training, you will be responsible for managing a portfolio of customers, primarily focused on using SafetyCulture for training their teams. Your initial focus will be on migrating customers onto the new SafetyCulture platform, with the long term goal of aligning to their business objectives and ensuring customer retention, adoption, and growth. You’ll work closely with cross-functional teams to improve customer experiences and drive measurable business impact. \n How you will spend your time: Migration of customers: Manage the end to end migration process onto the new platform, including communication, change management and training. (Short term project) Retention & Expansion: Ensure customers achieve their desired outcomes with SafetyCulture, leading to strong retention and growth in use cases. Driving Product Stickiness: Encourage deep adoption of SafetyCulture by ensuring customers leverage key product features especially around training, that align with their business goals. Data-Driven Decision Making: Analyse customer usage data, health scores, and trends to continuously optimize your customer portfolio and proactively address risks and uncover expansion opportunities. Tooling & Automation: Leverage customer success tools (e.g., Gainsight, Salesforce, ChurnZero) to drive efficiencies and scale engagement. Customer Advocacy & Value Realisation: Ensure customers understand the value of SafetyCulture, providing best practices and recommendations to maximise adoption. Cross-Functional Collaboration: Work closely with sales, support, and product teams to deliver a seamless customer experience. About you: Demonstrated ability to manage complex, strategic customer accounts (preferably in SaaS or a technology-driven company). Comfortable engaging with VP and C-suite stakeholders in commercial and technical conversations Able to independently drive customer outcomes with minimal oversight Experience managing a portfolio of customers, particularly customers with a large number of participants on the provider’s platform Strong analytical skills – ability to interpret customer data and take action Proficiency in Customer Success tools beneficial (e.g., Gainsight, Totango, ChurnZero or similar platforms) Excellent communication and relationship-building skills. Ability to prioritise and multitask in a fast-paced environment. At SafetyCulture, we care about people: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In-house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. \n We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

Responsibilities

Manage the end-to-end migration process of customers onto the new SafetyCulture platform while ensuring customer retention and growth. Collaborate with cross-functional teams to enhance customer experiences and drive measurable business impact.