5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
Advanced level of English and German
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.
Responsibilities
Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
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