Responsibilities: 

• Serve as the primary post-sales point of contact for customers in the MEA region. 
• Drive successful onboarding, implementation, and adoption of Dragos solutions. 
• Partner with customers to define success criteria and help them achieve measurable outcomes. 
• Conduct regular business reviews to assess value realization and identify expansion opportunities. 
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams. 
• Manage renewals and support customer retention efforts. 
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience. 
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%). 
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction. 
• Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans. 

Qualifications: 

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors. 
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred. 
• Proven ability to manage complex customer relationships and influence key stakeholders. 
• Experience working with MEA clients and understanding regional business practices and cultures. 
• Excellent communication, presentation, and relationship-building skills. 
• Comfortable working independently and across time zones in a remote-first environment. 
• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.
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