ABOUT VENN

Venn is revolutionizing how businesses enable BYOD workforces, removing the burden of buying and securing laptops or dealing with virtual desktops. Our patented technology provides companies with a new approach to securing remote employees and contractors working on unmanaged computers. With Venn’s Blue Border™ software, work lives in a company-controlled Secure Enclave installed on the user’s computer, enabling IT teams to secure company data while ensuring end-user privacy. Over 700 organizations, including Fidelity, Guardian, and Voya, trust Venn to meet FINRA, SEC, NAIC, and SOC 2 standards.

YOUR ROLE AND IMPACT

As a Senior Customer Success Manager at Venn, you will serve as a strategic partner to our high-value SMB, Mid-Market and Enterprise clients. You will go beyond day-to-day account management by owning executive-level relationships, influencing product adoption at scale, and ensuring measurable business outcomes that drive retention and expansion.
You’ll act as the voice of the customer internally, partnering cross-functionally with Product, Sales, and Engineering to advocate for client needs and influence our roadmap. Senior CSMs are entrusted with our most complex, high-profile accounts and play a key role in shaping the future of our Customer Success organization.

WHAT YOU WILL DO:

• Manage a portfolio of enterprise and strategic accounts, ensuring alignment with customer business objectives and Venn’s solutions.
• Develop success plans that define clear outcomes, ROI metrics, and adoption milestones. Ensure customers achieve measurable value from Venn’s platform.
• Build and maintain relationships with senior stakeholders, including C-level executives, to secure renewals, expansions, and advocacy.
• Own renewal cycles and proactively identify upsell/cross-sell opportunities that contribute to revenue growth.
• Act as the voice of the customer internally, collaborating with Product, Engineering, and Sales to shape features, influence roadmap priorities, and resolve escalations.
• Identify at-risk accounts early, build mitigation strategies, and lead executive-level intervention to protect revenue.
• Leverage customer health metrics, usage data, and sentiment tracking to guide engagement strategies and ensure data-backed decision-making.
• Act as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to our clients.