Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

Reporting to Sr. Manager of Customer Success Business Operations, the Sr. Customer Success and Support (CS&S) Data Programs Analyst plays a pivotal role in Restaurant365’s Customer Success (CS) Operations and Strategy organization. This position bridges the gap between systems and business needs by leveraging data analytics and insights to evaluate processes, define requirements, and deliver data-driven recommendations to the business, its executives and key stakeholders. Through close collaboration with business leaders and users, the analyst identifies opportunities where data-driven enhancements to processes, products, services, and systems can drive business growth, elevate customer experiences, and improve organizational efficiency and productivity. Driving cross-functional collaboration to design and execute strategic data programs aligned with business needs

• Gather, organize, and analyze data from various sources
• In partnership with IT-Systems, GTM and Financial operations to identify technical solutions and governance to support data access, modeling and analysis

-Support the CS&S business analysts including -the revenue operations analyst with data and tools including self-service dashboards to support analysis and process development with their business stakeholders in CS&S

• Program manage all CS&S data analysis projects and initiatives

WHAT YOU’LL NEED TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor’s degree in business, data analytics, finance or a related field
• 7+ years of business operations experience in a SaaS business
• 5+ years in data strategy, business operations, and/or management consulting with a focus on business analytics and data
• 2+ years of experience working in a GTM or Financial data operations function
• Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, , Power BI, Excel).
• Experience leveraging data sources (e.g., Snowflake, Databricks, Microsoft, BigQuery, Azure Synapse)
• Exceptional data analysis skills
• Outstanding data visualization skills
• Strong communication and presentation skills
• Ability to collaborate across all levels, from leadership to individual contributors in GTM, Product, and Finance as needed
• Strong bias for action and a keen ability to work in a fast-paced environment with fluctuations in priorities and requirements
• Ability to self-start and to drive new ideas and opportunities through influence

Reporting to Sr. Manager of Customer Success Business Operations, the Sr. Customer Success and Support (CS&S) Data Programs Analyst plays a pivotal role in Restaurant365’s Customer Success (CS) Operations and Strategy organization. This position bridges the gap between systems and business needs by leveraging data analytics and insights to evaluate processes, define requirements, and deliver data-driven recommendations to the business, its executives and key stakeholders. Through close collaboration with business leaders and users, the analyst identifies opportunities where data-driven enhancements to processes, products, services, and systems can drive business growth, elevate customer experiences, and improve organizational efficiency and productivity. Driving cross-functional collaboration to design and execute strategic data programs aligned with business needs

• Gather, organize, and analyze data from various sources
• In partnership with IT-Systems, GTM and Financial operations to identify technical solutions and governance to support data access, modeling and analysi