Senior Customer Support Agent (m/f/d) - temporary, 12 months at Buddyfit

Genoa, Liguria, Italy -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, English Communication, Problem Solving, CRM Software, Ticketing Systems, Mentoring, Process Optimization, Customer Experience, Empathy, Patience, Service Mindset, Independent Work, Collaboration, Documentation, Root Cause Analysis, Ownership

Industry

technology;Information and Internet

Description

Your Impact We empower people to lead a fit and healthy life. Gymondo & Buddyfit are part of the 7NXT Health Group and one of the leading digital fitness platforms in the German-speaking market. Together with 7Mind, we help people integrate movement, mental strength, and healthy routines sustainably into their daily lives. As a Senior Customer Support Agent (m/f/d), you will become part of a dedicated team and actively contribute to Gymondo’s success. Whether you’re solving complex customer inquiries, optimizing processes, or sharing your knowledge with the team – your work makes a real difference and ensures an outstanding customer experience. Your mission You don’t just want to react – you want to improve. With us, you’ll have the space to do exactly that. You support our customers and provide fast, effective solutions You handle complex inquiries and escalate them when necessary in a targeted way You work closely with Product, Tech, and Marketing to continuously improve the customer experience You carefully document customer interactions in our CRM and ticketing systems You actively contribute to the development of our support processes and guidelines You support and mentor Junior Support Agents and share your knowledge within the team You… consistently think from the customer’s perspective and aim to create real solutions bring structure to complex topics and stay on top of things even in high-volume situations work independently while collaborating closely with your team strive to deliver not just good, but exceptional service Our Tech-Stack Your profile What you bring: At least 3 years of experience in Customer Support Excellent written and verbal communication skills in English Strong problem-solving skills and attention to detail Experience working with CRM software and ticketing systems Ability to work both independently and collaboratively in a hybrid setup Empathy, patience, and a strong service mindset when dealing with customers Nice-to-haves: Interest in fit-tech trends and digital health products Passion for motivating and inspiring people You’re a great fit if you… take ownership and genuinely want to improve things don’t just solve problems but understand their root causes enjoy sharing knowledge and helping others grow believe that great support is a key part of the overall user experience Skills & Requirements Here’s what you will take care of Why Join 7NXT How to Apply What we offer Success requires positive energy. That's why we ensure the right conditions are in place - physically, mentally, and within the team: 30 days of vacation per year 2 additional days off: December 24 (Christmas Eve) and December 31 (New Year's Eve) are officially recognized as paid holidays. Hybrid working model (3 days in the office, 2 days working from home) 4 weeks of work from abroad per year A free Urban Sports Club M membership & access to Nilo Health for mental health and personal development Free access to our digital wellbeing products (7Mind & Gymondo) Monthly mobility budget of €30 via Navit Family-friendly benefits: childcare costs & sick days for children The office classics: fruit & vegetable basket, muesli & yogurt (also vegan), drinks & snacks A wide range of opportunities for personal growth and development - including a €1,000 annual training budget Four-legged colleagues are welcome in our pet-friendly office! Come as you are We welcome what makes you unique. At 7NXT, Gymondo and 7Mind, we believe in diversity, openness and team spirit. No matter which gender you identify with, whether you have a disability, what your neurotype is, where you come from, what you believe in or how you love - you are welcome here. Don't meet all the criteria? No problem. If you would like to shape the future of health & well-being with us, we look forward to receiving your application. Do you need a more accessible application process or do you have questions about the procedure? Write to us and we'll find a way. About us Buddyfit is the first fitness App that lets users train anywhere with a personal trainer. Our goal is to revolutionize the world of fitness that is still using such old methods for user’s behaviours nowadays. The feedback we have received so far from both trainers and users are very positive and now we are ready to reach a bigger public and start scaling abroad internationally. We are very ambitious and we want to build a strong team to achieve our goals. Joining Buddyfit means you will have lots of opportunities to grow very fast within the team and ensure our company’s growth. Our Purpose: Make your presence felt. This is our goal and objective. People make the difference. We want you to acknowledge it and help us achieve our goals. We want your contribution to be listened to. We want to be your first choice, we want you to make an impact.

Responsibilities

Provide fast and effective solutions for complex customer inquiries while collaborating with Product, Tech, and Marketing teams to improve the user experience. Actively contribute to the development of support guidelines and mentor junior support agents.