Senior Customer Support at Brunswick Corporation

Lowell, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

104300.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Mastery, Customer-Centric Leadership, Operational Agility, Global Perspective, Collaborative Spirit, Troubleshooting, Logistics Coordination, CRM Documentation, Service Order Management, Marine Electronics, Communication Skills, Problem-Solving, Warranty Policies, ERP Systems, NMEA CAN-BUS Systems

Industry

Manufacturing

Description

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Position Overview: Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination. In this role, you will: Serve as a primary contact for electronic solutions support via phone and email Manage service order backlog, logistics, and customer expectations for product arrival Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics Execute CRM documentation and ensure accurate case processing Review manuals and technical bulletins to maintain service accuracy and customer satisfaction Coordinate remote repairs and priority returns by analyzing service trends and inventory Support dealers and service partners through product replacement and repair programs Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues Essential Functions: Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with marine electronics, wire termination, and NMEA CAN-BUS systems. Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners. Operational Agility: Skilled in ERP systems, CRM platforms, and logistics coordination. Global Perspective: Ability to handle international documentation, and support diverse customer bases. Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality. Required Qualifications: 3+ Year of experience in Customer Service or a related field Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems) High-School Diploma/GED Ability to travel domestically Experience processing replacement orders Prior Experience with warranty policies, claims and processing Professional poise and presence with excellent communication skills (writing, speaking, and telephone) Preferred Qualifications ABYC, NMEA, or MEI Certification FCC RADAR Endorsement Bilingual in Spanish and English Working Conditions: Hybrid office schedule and environment Travel up to 10% of the time The anticipated pay range for this position is $57,700 – $104,300 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards! Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.

Responsibilities

The Senior Technical Specialist will manage service order backlogs, coordinate product shipments, and provide support through remote troubleshooting. This role involves serving as a primary contact for electronic solutions support and overseeing service accuracy and customer satisfaction.