Senior Customer Support Engineer - HA Technology at GE Vernova

Manama, Capital Governorate, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Investigation, Risk Mitigation, Engineering Leadership, Technical Guidance, System Analysis, Technical Resolution, Root Cause Analysis, Program Management, Technical Presentations, HA Technology, BOP Products, Steam Turbines, Gas Turbines, Electrical Issues, BMS

Industry

Electric Power Generation

Description

Job Description Summary Will lead all aspects of working with customers & internal teams to troubleshoot issues, perform investigations, implement corrective actions and develop risk mitigation strategies across the PS portfolio of Balance of Plant products including Steam, gas, HRSG, Boilers, BMS and Electrical issues. Role is specifically for HA units, mostly being installed in KSA and Gulf region Job Description Essential Responsibilities Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals. Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions. Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions. Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals. Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner. Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue. Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments. Support customer technical review meetings and present recommendations to champion GE's commitment technical solution Support unplanned/forced outages to meet reliability/availability goals Travel to customer location support customer technical review meetings and present recommendations Required Qualifications Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation) Minimum 8 years of experience in installation/ commissioning/ maintenance of GE gas turbines Working knowledge of HA technology Working knowledge with power plant design and upgrades, including system analysis and testing Working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine Ability to travel 25-50% of the time Desired Characteristics Experience in a matrix leadership environment; Prior experience in a field engineering or customer service facing role Experience working in global, matrix organization; ability to make timely and sound decisions based on data. Strong technical aptitude, including applicable engineering tools and systems Flexible to work off hours and weekends to support emergency issue resolution. Strong oral and written communication skills Strong interpersonal and leadership skills Additional Information Relocation Assistance Provided: Yes Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com

Responsibilities

This role involves leading all aspects of customer issue resolution, including troubleshooting, investigations, implementing corrective actions, and developing risk mitigation strategies for Balance of Plant products, particularly for HA units in the Gulf region. The engineer will provide engineering leadership for new installations, outages, and upgrades, acting as a liaison between field and design engineering to drive technical solutions.