Senior Customer Support Engineer (m/f/d) - Lisbon at ClearOps GmbH

Faro, Faro, Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Support, Troubleshooting, SaaS, Zendesk, Jira, Salesforce, SQL, API, Database Management, English Proficiency, Problem Solving, Organizational Skills, Customer Experience, Process Optimization, Knowledge Base Management, B2B Support

Industry

Software Development

Description

Your mission About ClearOps ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey. The Role As a Senior Customer Support Manager at ClearOps, you will play a key role in delivering exceptional support experiences to our customers worldwide. You will act as a trusted technical expert, owning complex support cases, improving internal processes, and helping shape the future of our customer support organization. You thrive in dynamic startup environments, enjoy solving technical problems, and care deeply about creating a best-in-class customer experience. Your profile Key Responsibilities: Take ownership of complex customer inquiries and technical support cases Provide high-quality support across multiple communication channels Troubleshoot technical issues and collaborate closely with Product and Engineering teams Identify recurring customer pain points and proactively suggest improvements Support the optimization of support processes, workflows, and documentation Contribute to the expansion and maintenance of the internal and external knowledge base Analyze support trends and customer feedback to improve product experience Act as a sparring partner for junior support colleagues and share best practices Ensure fast, reliable, and customer-centric communication Who You Are: 4+ years of experience in technical customer support, customer operations, or a similar SaaS environment Strong technical mindset with the ability to understand complex systems and workflows Excellent communication skills in English (C1 level) Strong problem-solving and organizational skills Experience working with support and ticketing systems such as Zendesk, Jira, or Salesforce Ability to work independently and manage priorities in a fast-paced startup environment Customer-first mentality with a proactive and solution-oriented mindset Experience with SaaS products, APIs, SQL, or databases is a strong plus Familiarity with supply chain, aftersales, or manufacturing environments is beneficial Why us? ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways: Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company. Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally. Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication. TEAM: Joint team events, such as Culture Week. Workation: Combine vacation and work and work from wherever you want. Are You Ready to Make an Impact? If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey. Make sure to follow us on Instagram to stay up to date! About us At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50+ experts spread across Munich, Lisbon, San José, and Atlanta, we're passionate about personal growth and professional impact.

Responsibilities

Own complex technical support cases and collaborate with Product and Engineering teams to resolve customer pain points. Optimize support workflows and maintain internal and external knowledge bases to improve the overall customer experience.