QUALIFICATIONS & SKILLS:

• Minimum 2 years of experience in customer support or client servicing roles.
• Bachelor’s degree (preferred) in Business, Communications, or related field.
• Strong verbal and written communication skills in English (Arabic is a plus).
• Ability to manage escalations and deal with challenging clients effectively.
• Excellent problem-solving, organizational, and time-management skills.
• Proficiency in MS Office and CRM systems.
• Team player with leadership potential and mentoring ability.

ABOUT THE ROLE:

• We are seeking a highly motivated and experienced Senior Customer Support Executive with more than 2 years of proven experience in customer service within the UAE. The ideal candidate will be responsible for managing client interactions, resolving complex issues, and ensuring high levels of customer satisfaction. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset.

KEY RESPONSIBILITIES:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve escalated issues and complaints effectively while maintaining a positive customer experience.
• Provide guidance and mentorship to junior customer support team members.
• Maintain detailed records of customer interactions, feedback, and solutions.
• Collaborate with internal departments (sales, operations, technical teams) to ensure seamless service delivery.
• Prepare regular reports on customer feedback, recurring issues, and support performance.
• Contribute to process improvement initiatives to enhance service quality and efficiency.
• Stay updated with company products, services, and policies to provide accurate information.