Acquisition.com is on a mission to make real world business education available to everyone.
At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.

REQUIREMENTS

We’re looking for someone who has:

• 4+ years in customer support, client success, or customer experience
• 2+ years managing support or operations teams, ideally in high-growth environments
• Hours are 8am-5pm CT with flexibility to work outside of these as needed
• Strong knowledge of systems like Gorgias, HubSpot, Slack, and AI-driven support tools
• Excellent written communication and training skills - you know how to teach someone to “write like the brand”
• Proven success owning AR processes and driving payment collection with empathy
• A track record of creating, documenting, and refining SOPs and playbooks
• Strong operational rigor - you track KPIs, audit workflows, and execute fast
• High EQ and leadership presence, you give feedback directly, without drama
• Clear alignment with Acquisition.com values and culture: extreme ownership, high standards, and love for the work

ROLE

As the Senior Customer Support Manager, you will lead the team responsible for delivering fast, accurate, and white-glove support across every stage of the client journey. You’ll manage our Client Experience Associate (CEA) team, the first line of defense and often the first impression - ensuring they operate with excellence, empathy, and precision.
This role is built for someone who can do more than just respond to tickets, we’re looking for a builder. Someone who thrives in fast-moving environments, can diagnose broken systems, and design scalable solutions. You’ll own everything from accounts receivable (AR) follow-ups to post-event surveys, support escalations, guest list QA, and chatbot automation. You’ll define success metrics, coach your team to hit them, and raise the bar every quarter.
You’ll collaborate cross-functionally with Sales, Events, Advisory, and Systems - ensuring handoffs are clean, insights are shared, and clients feel seen, heard, and supported. The bar is high, but so is the opportunity. In this role, you will shape the way thousands of business owners experience our brand - and lay the operational foundation for our next stage of scale.