EDUCATION

• University Degree or College Diploma in Business Administration.

EXPERIENCE

• Experience using and ERP/MRP system an asset (SAP).
• CRM (Salesforce) experience an asset.
• 3-5 years of customer support/account management experience is required.
• Interest and/or experience working in the Aviation industry is preferred.

KNOWLEDGE, SKILLS, DEMONSTRATED CAPABILITIES

• Intermediate computer skills.
• Working knowledge of fax, scanners, and printers required.
• Ability to multi-task and set priorities.
• Ability to interface with other departments/colleagues to identify solutions.
• Effective professional communication skills.
• Accuracy in data entry and paperwork.
• Strong problem solving ability.
• Willingness to learn/develop new skills.
• Excellent organizational and time management skills.
• Exceptional attention to detail.
• Ability to work independently under general supervision.
• Excellent ability to adapt to new situations.

EXPERIENCE LEVEL:

Entry Level

AOG DUTIES:

• Lead the response to critical AOG situations, coordinating cross-functional teams to devise and execute rapid recovery plans, which may include stock searches, escalations, or cannibalizations.
• Provide guidance and support to junior team members during their AOG rotations, acting as a point of escalation for after-hours emergencies.