Senior Customer Support Specialist at Arrow Transportation Systems Inc.

Kamloops, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

75000.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem Solving, Interpersonal Skills, Communication, Attention to Detail, SaaS, Web Applications, Mobile Applications, Help Desk Software, Training, User Testing, Software License Management, Technical Aptitude, Professionalism, Ethical Conduct

Industry

Truck Transportation

Description

We Offer Salary range: $65,000 - $75,000 Full extended health benefits Pension matching program Full-time This position is based out of the Kamloops office; not a remote position Important – Additional Step in the Application Process As part of the application process, candidates are required to complete a Wonderlic Assessment. To help us move your application forward more efficiently, please complete the assessment using the link below. Note: Completion of the assessment does not replace submitting your application. You must still apply for this position in order to be considered. https://apply.select.wonderlic.com/H6QTG5/Arrow-Transportation-Systems-Inc Overview Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc. Streamline is seeking a Senior Customer Support Specialist in Kamloops, BC to play a key role in delivering an exceptional customer experience by supporting internal and external customers, diagnosing and resolving technical issues, and providing product training. Responsibilities Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware Provide step-by-step instructions in simple terms to solve customer issues Provide training to customers on our products Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction Work together with our development team to find solutions to more complex issues Provision and prepare products for shipping Software license management Assist with user testing of hardware and software products Assist with updating user manuals, instructional materials, and product communications May be required to visit customer sites for trouble shooting Other duties as assigned by the Director of Technology You Possess Grade 12 and 1-3 years of experience required 1-3 experience in customer facing technical phone support, preferably with experience in web and mobile applications Certificate/diploma or degree is an asset Excellent interpersonal skills Good written and verbal communication Technical aptitude Experience with both hardware and software support Experience with help desk software Attention to detail and excellent problem-solving skills Professional appearance/demeanor whether in person, via email or on the phone Professionalism, diplomacy, and commitment to ethical conduct and Arrow’s core values (Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!) As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow. For more information, please visit Arrow Careers To learn more about Streamline, please visit Streamline Transportation Technologies

Responsibilities

The Senior Customer Support Specialist will communicate with clients to diagnose technical issues and provide training on software products. They will also maintain detailed records of customer interactions and collaborate with the development team to resolve complex issues.