OPPORTUNITY SNAPSHOT

Join Pixieset as a Senior Customer Support Specialist and help empower over 1 million photographers around the world.
At Pixieset, customer success is at the heart of everything we do. As our community continues to grow, we’re looking for driven, empathetic, and tech-savvy team members to deliver best-in-class support. Through comprehensive training, you’ll become a Pixieset product expert and provide timely, thoughtful help with product questions, troubleshooting, and guidance. You’ll thrive in this role if you’re a self-starter who takes initiative, brings fresh ideas to the table, and uses sound judgment to solve problems. Collaboration is key—you’ll work closely with the team to consistently deliver experiences that go above and beyond expectations.
We take pride in delivering outstanding support and going the extra mile to ensure our customers have a truly exceptional experience. Many of our users refer others to Pixieset, which speaks volumes about their satisfaction. You’ll be joining a team that’s deeply committed to delighting users and helping photographers succeed.

• 3+ years of customer service or support experience
• Mentorship experience
• Tech savvy and eager to learn all the intricacies of Pixieset
• Excellent written communication skills with a passion for crafting engaging and accurate content
• Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions
• Strong prioritization and time management skills, with the ability to seamlessly switch between tasks
• Patient, empathetic, and collaborative
• Familiarity with professional photography workflows and software is an asse