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Senior Customer Technical Support Specialist (Help Desk) at Enhanced Veterans Solutions, Inc.

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier II/III Troubleshooting, BMC Remedy, ServiceNow, Service Tickets Management, Technical Problem Resolution, User Satisfaction, IT Service Continuity, Compliance with SLAs, Collaboration, Network Teams, System Teams, Escalation, Documentation, DoD Help Desk, Enterprise IT Issues, Certification, Security Clearance

Industry

IT Services and IT Consulting

Description

Description EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution. Responsibilities: - Provide Tier II/III troubleshooting using tools such as BMC Remedy or ServiceNow. - Manage service tickets, document resolutions, and ensure compliance with SLAs. - Escalate complex issues and collaborate with network/system teams for resolution. Work is **non-remote** and will be performed **on-site** at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA Employment will begin **upon contract award** Requirements Six (6) years of professional experience in DoD or Federal Help Desk environments. Experience using ITSM tools (Remedy, ServiceNow) and troubleshooting enterprise IT issues. **Certification Required:** IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH). **Clearance Required:** SECRET (T3).

Responsibilities

Provide advanced Help Desk and customer support services across NSWCDD networks. Manage service tickets, document resolutions, and ensure compliance with SLAs.